Terms of Service
1. Who we are
Tuttiva is provided by [Company name] sp. z o.o., [Street and number], [Postal code] [City], Poland, KRS [number], NIP [number], REGON [number] (“we”). Contact: support@tuttiva.si.
2. The service
Tuttiva connects your advertising and analytics accounts (Google Ads, Meta Ads, Google Search Console, Google Tag Manager, Google Sheets), shows their data, monitors performance, and lets you and AI assistants you connect propose and apply changes within the limits and approvals you set. The service is intended for businesses, not consumers.
3. Accounts
You must give accurate information and keep your sign-in details secure. You are responsible for what happens in your workspaces, including the people you invite, the roles you give them and the AI clients you authorise.
4. Trial and plans
A new workspace gets a free 14-day trial with Pro features; no payment card is needed. When the trial ends without a paid plan, the workspace becomes read-only: your data stays visible, but changes, rules, alerts and summaries stop. Plans, prices and limits are shown on the pricing page.
5. Payment, VAT and cancellation
Paid plans are billed in advance, monthly or yearly, through our payment provider Stripe. Prices exclude VAT; VAT is added where due, and the reverse charge applies to customers with a valid EU VAT number. You can change or cancel a plan at any time in the billing portal; a cancelled plan stays active until the end of the paid period. Payments already made are not refunded except where the law requires it.
6. Your advertising accounts
You remain responsible for your advertising accounts, your spend and your compliance with the advertising platforms’ policies. Tuttiva acts only on your instructions or on proposals you (or the approval rules you set) approve. Tuttiva pauses ad objects and never deletes them. Changes can be rolled back where the platform allows it.
7. AI assistants
Analyses and proposals produced by AI assistants can be wrong or incomplete. They are suggestions; review them before approving. AI assistants are provided by third parties under their own terms.
8. Acceptable use
Do not misuse the service: no unlawful activity, no attempts to access other customers’ data, no interference with the service or the connected platforms, and no resale without our written consent (the Agency plan allows managing your clients’ workspaces).
9. Availability and changes
We work to keep the service available and secure but do not guarantee uninterrupted operation. Connected platforms may change or limit their interfaces, which can affect features. We may change these terms; we will announce material changes in advance by e-mail or in the dashboard.
10. Liability
To the extent permitted by law, our total liability is limited to the fees you paid in the 12 months before the event giving rise to the claim, and we are not liable for indirect damages or lost profits. Nothing limits liability that cannot be limited by law.
11. Ending the service
You can stop using the service at any time. We may suspend or end access for serious breaches of these terms. After a workspace is closed we delete its data within 30 days, except where we must keep it by law (for example invoices).
12. Law and disputes
These terms are governed by Polish law. Disputes are resolved by the court competent for our registered office.